Jim Spohrer, Paul P. Maglio
Production and Operations Management
Growing movements to urban places, increasing unemployment, decreasing buying power, rising real estate cost and demanding consumers for convenience and price are creating challenges for retailers. This paper reviews a sample list of retail channels, and proposes a systematic framework for conceptualizing the data-driven, and mobile- and cloud-enabled intelligent self-service systems to improve virtual shopping. With adoption of intelligent self-service systems, - more service oriented, more instrumented (from sensors to smart phones for monitoring consumers[U+05F3] behaviors), interconnected (patterns of interactions), and intelligent (algorithms help recognize patterns) - retail organizations can provide more cost effective quality retail service experiences to consumers. © 2014 Elsevier Ltd.
Jim Spohrer, Paul P. Maglio
Production and Operations Management
Ralph D. Badinelli, Jim Spohrer, et al.
HICSS 2022
Ralph D. Badinelli, Jim Spohrer, et al.
HICSS 2022
G. Lella, A. Fischetto, et al.
SOLI 2012