In search of end-users

Learning from end-users is essential to participatory design, but before we can learn from them we must first find them. This search can be the hardest part of a project, however. What pro-active steps can be taken? In this paper we describe our search for end-users to work with on one particular design project. We reflect on why we were often unsuccessful, and how in the end we found end-users who were eager to collaborate with us to design a Risk and Compliance visualization.