PaperFacilitating navigation in information spaces: Road-signs on the World Wide WebChristopher S. Campbell, Paul P. MaglioInt. J. Hum. Comput. Stud.
Conference paperPolicity: An experimental evaluation of policy-based administration in a city simulationChristopher S. Campbell, Eser Kandogan, et al.POLICY 2005
PaperFundamentals of service sciencePaul P. Maglio, Jim SpohrerJournal of the Academy of Marketing Science
Conference paperIntroduction to persistent conversation 9: Design and analysis of CMC systems minitrackThomas Erickson, Susan C. HerringHICSS 2008