Bridging service computing and service management: How MIS contributes to service orientation?
- J. Leon Zhao
- Hemant K. Jain
- et al.
- 2007
- AIS-ICIS 2007
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Improving service quality and productivity: Exploring the digital connections scaling model
- Cheng Hsu
- James C. Spohrer
- 2009
- IJSTM