Waiting and sojourn times in a multi-server queue with mixed priorities
- Sergey Zeltyn
- Zohar Feldman
- et al.
- 2009
- Queueing Systems
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Creating operational shift schedules for third-level IT support: Challenges, models and case study
- Segev Wasserkrug
- Shai Taub
- et al.
- 2008
- International Journal of Services Operations and Informatics