Opportunities and Challenges Towards Cognitive IT Service Management in Real World
- Fanjing Meng
- Jingmin Xu
- et al.
- 2018
- SOSE/JCC 2018
Publications
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9 results for Naga Ayachitula
A statistical machine learning approach for ticket mining in IT service delivery
- Ea-Ee Jan
- Jian Ni
- et al.
- 2013
- IM 2013
Connecting the dots in IT service delivery: From operations content to high-level business insights
- Daniela Rosu
- Winnie Cheng
- et al.
- 2012
- SOLI 2012
SLA-driven applicability analysis for patch management
- Bo Yang
- Sai Zeng
- et al.
- 2011
- IM 2011
IT service provider's multi-customer and multi-tenant environments
- Larisa Shwartz
- Naga Ayachitula
- et al.
- 2007
- CEC/EEE 2007
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows
- Naga Ayachitula
- Melissa Buco
- et al.
- 2007
- SCC 2007
Service provider considerations for IT service management
- Larisa Shwartz
- Naga Ayachitula
- et al.
- 2007
- IM 2007
Building a cognitive platform for the managed IT services lifecycle
- K. Kloeckner
- Constantin Adam
- et al.
- 2018
- IBM J. Res. Dev
A configuration management database architecture in support of IBM service management
- Hari Madduri
- Shepherd S.B. Shi
- et al.
- 2007
- IBM Systems Journal