Improving Productivity in Design and Development of Information Technology (IT) Service Delivery Simulation Models
- Anton Beloglazov
- Dipyaman Banerjee
- et al.
- 2014
- Journal of Service Research
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Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories
- Victor F. Cavalcante
- Claudio S. Pinhanez
- et al.
- 2013
- Journal of Service Research