Improving response accuracy for classification- based conversational IT services
- Yixin Diao
- Daniela Rosu
- 2018
- NOMS 2018
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62 results for Yixin Diao
Building a cognitive platform for the managed IT services lifecycle
- K. Kloeckner
- Constantin Adam
- et al.
- 2018
- IBM J. Res. Dev
Building Automated Data Driven Systems for IT Service Management
- Yixin Diao
- Larisa Shwartz
- 2017
- J Network Syst Manage
Optimizing ATM cash flow network management
- Yixin Diao
- Ronnie Sarkar
- et al.
- 2016
- NOMS 2016
Service analytics for IT service management
- Yixin Diao
- Ea-Ee Jan
- et al.
- 2016
- IBM J. Res. Dev
Modeling service variability in complex service delivery operations
- Yixin Diao
- Larisa Shwartz
- 2015
- CNSM 2015
Service-delivery modeling and optimization
- Yixin Diao
- Aliza Heching
- et al.
- 2015
- Interfaces
Modeling the impact of service level agreements during service engagement
- Yixin Diao
- Linh Lam
- et al.
- 2014
- IEEE TNSM
Predicting service delivery cost for non-standard service level agreements
- Yixin Diao
- Linh Lam
- et al.
- 2014
- NOMS 2014
A framework for predicting service delivery efforts using IT infrastructure-to-incident correlation
- Joel W. Branch
- Yixin Diao
- et al.
- 2014
- NOMS 2014