Effort instrumentation and management in service delivery environments
- Melissa Buco
- Daniela Rosu
- et al.
- 2012
- CNSM 2012
Publications
15 results for Melissa Buco
Dispatch tooling for global service delivery
- David Loewenstern
- Melissa Buco
- et al.
- 2010
- CNSM 2010
Quality of IT service delivery - Analysis and framework for human error prevention
- Laura Shwartz
- Daniela Rosu
- et al.
- 2010
- SOCA 2010
Social computing and governance in an enterprise service for managing business processes
- Melissa J. Buco
- Hani Jamjoom
- et al.
- 2009
- SERVICES 2009
Crowdsourcing and service delivery
- Hani Jamjoom
- Huiming Qu
- et al.
- 2009
- IBM J. Res. Dev
Decomposition of IT service processes and alternative service identification using ontologies
- Christian Bartsch
- Larisa Shwartz
- et al.
- 2008
- NOMS 2008
IT service provider's multi-customer and multi-tenant environments
- Larisa Shwartz
- Naga Ayachitula
- et al.
- 2007
- CEC/EEE 2007
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows
- Naga Ayachitula
- Melissa Buco
- et al.
- 2007
- SCC 2007
Integrated change and configuration management
- Christopher Ward
- Vijay Aggarwal
- et al.
- 2007
- IBM Systems Journal
Service provider considerations for IT service management
- Larisa Shwartz
- Naga Ayachitula
- et al.
- 2007
- IM 2007